FAQs

Look no further to find answers to some of our most frequently asked questions.

Your account can be created while you are completing the purchase process. Your email address and password will be need to enter on the billing information submit page. This is mandatory option to complete for checking your order history on this website.

Please not that there is no separate section to create your account on the SteadyDoggie site. My account page can be used for checking your profile and order history after obtaining your account from the first purchase on this website.

Please contact us at salesandmarketing@steadydoggie.com for more questions.

Please note that VIP membership and My account play a different role in the SteadyDoggie website.

VIP membership page can be used for registering the lifetime warranty service of purchased products from this website or other channels. Check more details and benefits of our VIP membership.

My account page can be used for checking the profile and order history when you have your account ID (email address) and password. Your account can be created as a part of the purchase process. Please see the ‘how to create an account’ Q&A for more details.

If your product was purchased from www.steadydoggie.com within the last 30 days, we can help your return or exchange request. *Note: Unless faulty, we will not accept products back over 30 days of purchase. Please contact us at salesandmarketing@steadydoggie.com. We will provide you more information about returns and exchanges.

For any damaged or defective products purchased, you can return or exchange within 30 days of purchase. *Note: Unless faulty, we will not accept products back which have been worn outside or marked in use. Please contact us at salesandmarketing@steadydoggie.com for more questions.

Please contact us at at salesandmarketing@steadydoggie.com and let us know your issues. One of our team members will reach out to you as soon as possible.

We will accept full refund claim for any damaged or defective products purchased from www.steadydoggie.com within 30 days of purchase. *Note: Unless faulty, we will not refund a product which has been worn outside or marked by users or which has been over 30 days of purchase. Please contact us at salesandmarketing@steadydoggie.com. We will provide you more information.

Coupons cannot be exchanged for cash and they are non-transferable.

We will cancel your order and refund within 10 business days. We will confirm this via e-mail you provide.

If you request a refund for your order, you will be refunded the purchase value of the order after the discount was applied.

You will always be able to see or to print your orders on My Account dashboard at login state. To see order details, please go to View Orders tab and click View text. To print the invoice, please click Print text.

Please contact us at salesandmarketing@steadydoggie.com or use the contact form here. One of our team members will be reaching out to you to help out.

Please contact us at salesandmarketing@steadydoggie.com. We will help you out to find suitable solution as soon as possible.

There is a section to enter your coupon code at Cart page and at Billing Details page. Once you have entered the coupon code and click Apply Coupon button, your total will reflect the applied discount.

VIP coupon code is limited to use within a year on which date the VIP membership confirmation mail is received. Please contact us at salesandmarketing@steadydoggie.com for more questions.

You will be able to purchase any Steady Doggie range of products at our website.

When you join a VIP membership or join any events, we will email you a coupon code.

We offer a coupon code for discounting one item only. So when you order two or more products, only one item will be discounted in your cart.

Please contact us at salesandmarketing@steadydoggie.com with your membership details i.e. full name and email address. We will contact you to help recover the forgotten password.

You will be able to update the personal details on your steadydoggie.com VIP membership account by logging-in and heading to the My Account Dashboard.

There is no fee to join VIP membership at our website.

Please visit VIP membership page and you will be able to join our membership by filling out a simple registration form.

Your purchase on our website will always be recorded and trackable on My Account dashboard at login state. Click your order number or View Details to see order details. You can print and use it as a receipt.

You will be able to purchase all our products at Amazon SteadyDoggie Shop. Note that VIP membership discount code or event coupons are not able to use at Amazon.

If you are a new customer, you need to create an account by entering a password as part of the checkout process.

Currently we accept VISA, MasterCard, Discover, American Express and Paypal.

Please contact us at salesandmarketing@steadydoggie.com. We will make sure to let you know as soon as the item comes back into stock.

In your shopping cart, you will be able to clear selected products by clicking on the ‘X’ mark. However, we cannot give immediate refunds once the payment is verified on this website. Please contact us at salesandmarketing@steadydoggie.com for more information.

It is free standard shipping for all orders above $49, otherwise $7.99 postage and packaging fees apply. Note that the shipping cost will be charged per order.

All your orders are sent via USPS (United States Postal Service).

We are sorry that the order tracking service is not able to use on our website at the moment. Please contact us at salesandmarketing@steadydoggie.com if you may have any issues.

At the moment, we only ship orders in the USA on this website.

You will be able to enter different shipping information at Billing Details dashboard. Check the list on the left side of the page and click the Shipping Address tap. Click to check a box next to ‘Ship to a different address?’. Enter the address and click to continue your order.

They will fit Ping G20 and i20 as well as G25 and i25 series of irons. Our customers informed that the size is good enough for Callaways, Mizno, Taylormades and Ping I5 irons.

It depends on the head girth. However, it has the adjustable with Velcro strap band. One of our customer informed that the smallest is about 20” and the bill is about 8″ wide at the widest part.

There is only one unit of solar lantern in the package.

The lighting on the solar lantern is set to flickering only.

Yes, our solar lanterns will still charge in indirect sunlight but they may not reach the entire capacity and therefore the duration of the lighting at night will be shorter than if they were exposed to direct sunlight in the day. Please try them out and you can return them if they don’t work to your satisfaction.

The LED of our solar lantern replicates that of a flickering wax candle which typically generates around 13 lumens. This is about 1% that of a 100 watt filament light bulb just for a comparison. The replaceable battery provided is a 1.2v NiCd rechargeable battery of AA size with a usual lifespan of 12 months.

Yes, this solar lantern is weatherproof and water resistant. As Denise had commented, please be careful about leaving in areas where it might be submerged in water.

This solar lantern is weatherproof and is intended for outdoor use, where you have ample direct sunlight for several hours a day to charge up the unit via the solar panel on the roof of the lantern. However, it can be brought indoors after a day’s charging, say in a conservatory, dining area or a garden location where there is ambient light. You can not use the ON/OFF switch to force the solar lantern to come on but you can cover the solar panel on the lantern with a small object, making it think it is night time and therefore turning on the LED light. Please remember to place the solar lantern outdoors again the next day for recharging.

The product is made in China.

Yes, it is manufactured in China to FDA Standards

It is 3.3 inches for the 32oz bottle. And it is 2.75 inches for the 20 oz bottle.

It depends on your type of bike cage. The diameter of the bottle is 3.3 inches and it is symmetrical from the bottom right up to about 10.5 inches where it narrows towards the opening.

Please contact us at salesandmarketing@steadydoggie.com. One of our team members will be reaching out to you to help out.

We will be stocking up on accessories at a later date.

I am afraid we do not sell the caps on their own. Please try to position the spout all the way forward before you draw on the straw.

The water bottle is insulated and does not sweat.

You should not boil water in any double wall insulated bottle as the heat you are trying to transfer to the water will be insulated by the vacuum between the walls, so you will not achieve your purpose.

This mug is manufactured in China to FDA Standards and Stainless Steel Quality of 304 on the interior and 201 on the exterior.

The current sliding lid is not leak proof. Our leak proof lids will be available in mid February 2017.

It depends on the model. The base of the tumbler is 2.75 inches and it widens towards the top at 3.5 inches in diameter at a height of 6.75 inches. You may not need 6.75 inches of clearance as you may be able to tilt the tumbler in. Perhaps you can try it out and if it doesn’t fit, you can return it for a full refund.